Instructions and Rules for Returning Goods

Shop Now offers “7-day product return guarantee”

Instructions and Rules for Returning Goods

Customers who find a problem within seven days after receiving the goods and want to return or exchange, just fill in the “return and exchange form” + “returned product photo”, and make an appointment to return the goods, we will arrange related matters.

All items sold in the Shop Now online store must be exchanged in person at the Shop Now office.

  • Email the “Return and Exchange Form” to or Whatsapp +852 98470316
  • Visit the Shop Now office according to the appointment time

Office address:
Room D8, 5th Floor, Block 1, Camel Paint Building, Kwun Tong, Hong Kong

Office hours:
Monday to Friday 11:00-12:30 and 13:30-19:00.
Closed on Saturdays, Sundays and public holidays.

Non-returnable products

In order to protect the rights and interests of customers, the following circumstances will not accept the return service:
The goods have exceeded the specified 7-day return period after receipt.
The product has been opened or has been used (for example, the packaging tape, the box has been torn off, or the bottle cover has been twisted open).
The product has not been kept intact, has been damaged, damaged or is incompletely packaged.
Customers have sensitive reactions to the purchased products due to their personal skin type, improper use or self-reaction.
Any discounted products, clearance products, or special-priced products that customers show that they do not accept returns.
Failed to provide a valid invoice issued by Shop Now.
Any free gifts, accessories and trial package gifts.

Individual product return

Shop Now pursues a professional service attitude. Before sending each order, it will repeatedly check to ensure that the product is of good quality. However, the product packaging may be damaged to varying degrees or may cause product dumping due to transportation and handling during delivery. , If the product is damaged as mentioned above when received, please return the product in accordance with the “7-day product return guarantee”.

If the content of the goods received by the customer does not match the order, you can notify the shop within 7 days after receipt, and we will verify the order. If it is found that this is caused by our company’s error, we will arrange free replacement of the goods and be responsible for the return shipping.

All items sold at Shop Now are genuine. If the customer finds that the goods may deteriorate and request a return, the company will send the goods back to the relevant manufacturer or agent for inspection. The general processing time is about 6-8 weeks. If the product has deteriorated, we will arrange a return, refund or exchange service as soon as possible.

Additional Exchange Rules for Electronic Products

The company provides seven days of free replacement guarantee, subject to the following terms:
Does not include man-made damage, and must be accompanied by a complete original packaging box without any scratches, smears or damage.
Only products of the same model and color can be replaced.
There is no refund service for all products.
The exchange must show the purchase invoice of our company.
If the company has doubts about faulty products, it has the right to send the suspected faulty products to an agent or authorized repair center for inspection. The inspection time may vary for different brands. If the damage is confirmed to be improper use by the customer If it is caused by man-made damage or other reasons, the company will not provide free replacement service and shall not bear any responsibility.
The light/dead point of the screen, below three points is normal, and it is not within the scope of replacement.
Under any circumstances, the registered electronic products and follow-up software will not be replaced by our company.


Customers can return the goods once for the same bill, and generally do not accept refund services.

The 5% additional credit card handling fee paid by the customer when shopping is charged by Paypal or the credit card company. It is not an additional charge by the store, so the refund is based on the actual product amount

Transaction complete

If the customer does not have any application for return or exchange of goods within seven working days, it means that the goods transaction has been completed, and Shop Now will not arrange any exchange of goods or refunds afterwards.


The company does not assume any responsibility for the quality of the gifts, gifts or trial packs and does not provide replacement services.

In addition, the company will not assume any responsibility for any problems caused by incorrect or improper use of the product.

The company reserves the right to suspend, change or cancel all offers or revise its terms and conditions without prior notice.

All pictures are for reference only, and everything in kind shall prevail.

In case of any disputes, Shop Now reserves the right to make the final decision.

Return Form

[contact-form-7 id=”12819″ title=”Contact form 1″]

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